Standard Fulfillment
Orders are fulfilled within 72 hours. Standard shipping typically takes 2–3 business days once your IDs leave our facility.
Help & Information
Shipping timelines, return policies, and answers to frequently asked questions about your ID PaaS orders for Police ID cards, Firefighter ID cards, and other public safety credentials.
Shipping & Delivery
We understand how critical timely credentials are for your mission.
Expedited Options
Need faster delivery? Rush production and overnight shipping can be arranged on request. Contact us with your timeline.
Tracking Visibility
You will receive tracking details as soon as packages are transferred to the carrier. Share project IDs when requesting updates.
Returns & Exchanges
Because every card is customized, we cannot accept returns or exchanges.
If you identify an issue with personalization, material quality, or shipment damage, contact our support team immediately. We will review the order and provide corrective action to minimize downtime for your cardholders.
Quality Assurance
Each batch is inspected before leaving our facility. Detailed quality reports are saved to your account for auditing purposes.
Frequently Asked Questions
Have more questions? Reach out via sales@getgroupna.com.
What is your vetting process?
We verify agency credentials, validate authorization, and confirm data governance policies before granting portal access.
When will I receive my order?
Most orders ship within 72 hours. Choose expedited fulfillment for delivery as fast as the next business day.
What size are the ID cards?
Standard CR-80 cards (85.6mm × 54mm) with high-quality materials.
What information should be included on an ID card?
Typical layouts include portrait, agency branding, credential class & expiration date.
How can I enhance ID security?
Incorporate holographic laminates, UV printing & microtext.
Which payment methods do you accept?
We accept purchase orders, ACH, and major credit cards. Billing profiles are configured during onboarding.
How do I prevent unauthorized duplication?
Pair secure materials with lifecycle management. Monitor issuance and revocation through the ID PaaS portal.
How often should cards be updated?
We recommend reviewing artwork and credential issuance policies annually to maintain security and accuracy.